UK Trade Terms

Trade terms for C-Monsta trade accounts delivering to the United Kingdom and the Channel Islands. US accounts: see the US trade terms. Last updated 24 October 2026.

1. Who can open an account

Shops, schools, clubs, hire fleets, hotels and holiday lets, and other businesses that resell or use our products. Apply here. We approve accounts by hand and email you when trade prices are switched on.

2. Ordering

  • Minimum order: one box (trade boxes of 5, 10 or 25 units, as shown on each product). Mix boxes freely.
  • Prices: as shown when you are logged in, in pounds plus VAT at 20%. Channel Islands accounts are charged without VAT.
  • Our recommended retail prices (RRP) are on each product page, with your margin at that price.

3. Delivery

Service Cost
UK Standard (3 to 7 working days) Free on every trade order
UK Expedited (2 working days) £10
Channel Islands (Guernsey, Jersey) Free, priced without VAT
  • Ships from our warehouse in Saltaire, West Yorkshire (Ogden Fulfilment).
  • Dispatch: orders placed by 1pm Monday to Friday usually leave the warehouse the same day [Celeste to confirm].
  • Christmas: last order dates for trade cartons [Celeste to confirm]. For reference, our carrier dates for website parcels are 1pm Friday 18 December (standard) and 1pm Monday 21 December (2-day express).
  • We do not yet ship trade orders to Ireland, the Isle of Man or Europe online. Email admin@c-monsta.com.

4. Paying

  • Card or PayPal at checkout.
  • Larger accounts can ask for 30-day payment terms, by arrangement. Email admin@c-monsta.com.

5. Damaged, faulty or wrong items

  • Tell us within 30 days of delivery at admin@c-monsta.com with your order number and photos of the box and the item.
  • Faulty, damaged in transit or our mistake: we replace it or credit you, and we pay the postage.
  • Every product carries a 12-month warranty against manufacturing defects.

6. Returns

  • Change-of-mind returns of unused stock in its original packaging are considered case by case. Ask first; the account pays the return postage.
  • Return address (only after we have confirmed the return): C-Monsta Ltd c/o Ogden Fulfilment Limited, Waterfront Building Two, Waterfront, Salts Mill Road, Saltaire, West Yorkshire, BD17 7EZ, United Kingdom. Put your order number inside the parcel.

7. Selling online

Selling C-Monsta in your own shop and on your own website is fine. Selling on third-party marketplaces: [Celeste to confirm]

8. Who you are dealing with

C-Monsta Ltd, VAT number 377 0669 61. Email admin@c-monsta.com.